Shipping and Delivery

OpenReelToReel Hub delivers our products to any country in the world, anywhere with a valid address, and typical delivery times are between 3 and 7 days, our team will use the most appropriate carrier for your order, and anything lost in transit will be replaced in a timely manner, all orders are sent using recognised postal carriers and couriers. On heavy and bulky items the charges can be quite high so please enquire via e-mail or telephone us for an exact cost to avoid misunderstandings.

OpenReelToReel Hub delivery charges are based on weight and are charged by RoyalMail international tracking rates. Once you have added an item into the shopping cart the shipping charge should appear based on the weight of your order, initially the charge is shown from a UK resident but after you enter your personal details the shipping for your country will appear.

Customer Services: We are based in London as the UK and European distributor for many recording labels and carry the finest music on reel-to-reel tape releases from original master tapes enjoyed by audiophiles today.

OpenReelToReel Hub team pride itself on giving exceptional bespoke customer service, keeping the customer informed about new release and music on different audio formats, and making sure that purchases arrive exactly as expected. OpenReelToReel Hub cannot be responsible for any damage resulting from customer tape handling or defective machines.

Customs and Import Charges: All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order values marked accordingly. Please note if you order products on this site and shipping delivery is outside the EU you may have to pay import duty/taxes on your purchase. We have no control over this charge and OpenReelToReel Hub do not pre-pay the charges for you. We do not declare a lower value to avoid customs charges.

Shipping and Delivery: Each reel-to-reel audio tape is made upon order and please allow up to 28 days for delivery, although OpenReelToReel can normally deliver well within this time providing an item is in stock. All data given in the specification are subject to change without prior notice due to technical progress.

Refunds and Returns: By The Consumer Protection (Distance Selling) Regulations 2000 we will refund or exchange goods returned to us within 14 working days. Goods must be returned in their original condition and the customer must pay the postage costs. If your item is damaged, faulty or incorrect, please contact us and let us know what has happened. We will then let you know what to do to resolve the issue. ​For all returns, please package the item securely and obtain proof of postage as we cannot be held responsible for items damaged or lost in the post. If an item is faulty we will replace it free of charge. We will issue you a return number and will require you to return the faulty product and reimburse you for your return postage.​ Please do not return faulty items to us without contacting us first.

Custom VAT collection: OpenReelToReel will not be responsible for the payment of any customs or duties associated with this transaction. You are hereby notified that as the buyer, you are responsible for any resulting Custom Import Charges or VAT-related expenses in your own country.

Delivery and Lost Parcels: All orders over £45 are insured, so in the case of an order not arriving we can issue a replacement. In the case of UK orders, 14 calendar days must elapse after the dispatch date before we can start to trace your package. In the case of non-UK orders, one month must pass. After this time, please contact us to report the missing order.

Listen to an original analogue master tape and you’re hearing exactly what the sound engineer heard on that day in the studio or on stage. No remixing, no interference, no compression. Just you and the artist, right there, at the moment – captured in its original essence.

Any questions about postage or delivery please contact us

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